Many enquiries no longer reach companies by email, but via Instagram, Facebook or WhatsApp. And at any time of day. “What does it cost?”, “Are you open on Saturday?”, “Do you also have it in blue?” — if those questions are answered only the next day, the interested person is often already gone. KISSA_AI takes on exactly this work: the system answers messages on the connected channels automatically and draws on the knowledge a company has stored – services, prices, opening hours, documents.
The rule is: honest rather than invented. What is not in the knowledge base is not claimed. At the start of every conversation KISSA_AI points out that an AI is replying — that is what the European AI Act requires, and that is how we see it too.
Neu: Fragen in Kommentaren
A large share of questions is not asked as a message at all, but publicly under posts and Reels. Those comments get lost quickly in the working day. KISSA_AI therefore also reads comments under Instagram posts, recognises real questions and answers them in public. Praise, emojis or spam are left alone. Each comment is handled only once, and if the system is not sure of an answer it goes into a review list instead of simply being posted.
Customers ask where they already are. Our job is that they also get a good answer there.
Ingo Zimmermann
A second focus is further channels. Besides Instagram, Facebook, WhatsApp and Telegram, comments on LinkedIn, X, TikTok, YouTube, Threads, Reddit and Bluesky can be connected as an add-on. And anyone who wants to recommend KISSA_AI can als Partner registrieren and receives a commission for customers they refer.
In short: KISSA_AI makes sure that interested people get an answer while you look after your actual business.
If you want to see how KISSA_AI replies with your own content, we will gladly show you in a kurzen Demo.