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Product · AI agent for social messaging

KISSA-AI

The AI agent for social messaging, which answers customer enquiries from your knowledge base — traceable, controllable, and ready for an appointment, a callback or a handover to your team.

The problem

Instagram, Messenger and the rest bring enquiries around the clock. Manual replies do not scale — generic bots do not know your offer and make promises you cannot keep.

What KISSA_AI does

  • Answer from the knowledge base — only what is in your knowledge base; no invented prices or promises
  • Recognise intent — A question about price, interest in a product, a request for a demo or an appointment
  • Build a lead score — Prioritise the conversations that actually matter
  • Offer ways to get in touch — Appointment booking, callback, email or WhatsApp when the conversation is ready
  • Levels of autonomy — From a draft for approval through to answering on its own; including an emergency stop
  • Audit trail — Traceable, why the agent answered that way

How teams start with KISSA_AI

  1. Build the knowledge base (products, prices, FAQ — clear and maintainable)
  2. Connect the social account (e.g. Instagram via Meta)
  3. In test mode, see how the agent phrases replies
  4. Increase autonomy step by step — until production use

Für wen?

Sales and customer service teams that take social enquiries seriously — without typing every message themselves, and without losing control of the brand and of promises.

From KITech — and in use ourselves

KISSA_AI is developed and operated by KITech. We use the agent ourselves and sharpen it on real conversations.

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