Valid from: 1 March 2026

Provider / contracting party:
KITech (sole proprietorship)
Owner: Ingo Zimmermann
Salmenweg 14
CH-4057 Basel
Switzerland

Contact:
E-Mail: info@kitech.ai
Phone: +41 61 525 96 22
Website: https://kitech.ai/

UID / VAT: CHE-494.864.694 MWST

Registered office: Basel, Switzerland
Applicable law: Swiss law
Data protection: https://kitech.ai/datenschutz/
Legal notice: https://kitech.ai/impressum/

Contents

PART A – GENERAL PROVISIONS

1. Scope
2. Formation of the contract
3. Scope of services
4. Customer’s duties to cooperate
5. Prices and payment terms
6. Liability
7. Warranty
8. Rights of use and intellectual property
9. Confidentiality and data protection
10. Term and termination
11. Final provisions

PART B – SPECIAL TERMS FOR SAAS SERVICES

1. Provision of the services
2. Account and access
3. Customer data
4. Use of the services
5. Updates and further development
6. Contract term and termination

PART C – SPECIAL TERMS FOR SOFTWARE PRODUCTS

1. Licence model
2. Technical requirements
3. Updates and compatibility
4. Support
5. Protection against unauthorised use

### PART D – SPECIAL TERMS FOR AI AGENTS AND AI AUTOMATION

1. Content of the services
2. Use of third-party providers
3. Quality and risks of AI systems
4. Responsibility and compliance
5. Liability
6. Rights of use

PART E – SPECIAL TERMS FOR IT SERVICES

1. Type of services
2. Response times
3. Third-party software and hardware
4. Billing and expenses
5. Risks when working on customer systems

PART F – MEETFLOW-SPECIFIC PROVISIONS

1. Scope of services and licence models
2. Term, renewal and termination
3. Prices and payment processing
4. Availability and further development
5. Liability for MeetFlow

—

PART A – GENERAL PROVISIONS

1. Scope

**1.1** These general terms and conditions (referred to below as “terms”) apply to all contracts between KITech, Basel (referred to below as the “provider”) and its customers (referred to below as the “customer”) for:

– Software licences and plugins

– SaaS-Leistungen (Software as a Service)

– AI agents and AI automation

– Consulting and implementation services

– IT services, support and maintenance

– Other digital products and services

**1.2** Deviating terms of the customer apply only if the provider expressly confirms their application in writing.

**1.3** In the event of a conflict, the following order of precedence applies:

1. Individual written agreements
2. Service description and offer
3. These terms

2. Formation of the contract

**2.1** A contract is formed by:

– Acceptance of an offer by the customer

– Confirmation of an order by the provider

– Abschluss eines Online-Bestellprozesses (automatische Vertragsannahme)

– Signature on an offer or contract document

**2.2** The contract is concluded in German. The customer agrees that business communication takes place in German.

**2.3** Swiss law applies exclusively (Swiss Civil Code, Code of Obligations). The place of jurisdiction is Basel. Mandatory statutory provisions remain reserved.

3. Scope of services

**3.1** The type and scope of the services follow from:

– Dem individuellen Angebot

– The product description on the website

– The service description and documentation

– Den vereinbarten Lizenzmodellen (z.B. Essential, Advanced, Enterprise)

**3.2** The provider reserves the right to develop, adapt or change services for technical, security or legal reasons, provided this is reasonable for the customer and the main contractual purpose is not unreasonably impaired.

**3.3** Complete freedom from defects or unrestricted availability is not warranted, unless a service level agreement (SLA) has been expressly agreed.

4. Customer’s duties to cooperate

**4.1** The customer undertakes:

– Provide all required information, access data and system access in good time

– Name competent contacts for coordination

– Update their systems regularly and check them for security

– Ensure the technical suitability of their IT environment and infrastructure

**4.2** The customer is responsible for ensuring that their systems are compatible with the provider’s requirements (for example WordPress version, PHP version, browser compatibility).

**4.3** Delays or obstacles caused by a lack of cooperation by the customer extend agreed deadlines and performance periods by a reasonable amount.

5. Prices and payment terms

**5.1** All prices are net in CHF or EUR (as agreed), plus applicable taxes (value added tax, sales tax).

**5.2** The prices shown at the time of the order apply. Price changes are notified to the customer at least 30 days before they take effect.

**5.3** Invoices are payable within 10 days of the invoice date, unless otherwise agreed in writing.

**5.4** If payment is late, the provider may:

– Block or discontinue services

– Charge default interest of 5% per year

– Weitere gesetzliche Massnahmen ergreifen

**5.5** Subscriptions and licences that renew automatically:

– Renew automatically for the agreed term (usually 12 months)

– Can be switched off before the end of the term

– Switching off is done in the corresponding settings in the customer account or in the plugin

6. Liability

**6.1** The provider has unlimited liability for:

– Damage caused by intent or gross negligence

– Injury to life, body or health

– Guaranteed qualities and assurances

**6.2** Otherwise, liability is limited — to the extent permitted by law — to the **damage that is typical of the contract and foreseeable**. In particular, the provider is not liable for:

– Indirect damage and consequential damage

– Entgangenen Gewinn

– Loss of or damage to data

– Damage caused by third-party software, hosting providers or data centres

– Damage caused by faulty or unstable customer systems

– Damage caused by incorrect operation or abusive use

– Damage from unauthorised access (unless caused by fault of the provider)

**6.3** The customer is responsible for regular data backups of their data. The provider gives no warranty that deleted or damaged data can be restored.

7. Warranty and notice of defects

**7.1** The provider performs the services in line with the state of the art. Complete freedom from defects is not warranted.

**7.2** Defects or malfunctions must be reported by the customer in writing without delay (at the latest within 14 days of discovery). Late notices of defects are excluded.

**7.3** Warranty rights do not apply in the case of:

– Interference by the customer or third parties without the provider’s permission

– Use of incompatible systems or components

– Failure to follow the installation guide or documentation

– Abusive or unlawful use

– Virus infection or cyberattacks

8. Rights of use and intellectual property

**8.1** Ownership and copyright:

– All rights in software, source code, concepts, AI workflows, documentation and designs remain with the provider or its licensors

– The provider reserves all rights that are not expressly granted

**8.2** Customer’s right of use:

– The customer receives a **simple, non-exclusive, non-transferable, time-limited right of use** for the agreed term

– Use is limited to the customer’s private or business use

– The right of use ends when the contract ends

**8.3** Prohibited acts:

– Reverse engineering, decompilation or disassembly of the software

– Passing on, renting, leasing or sublicensing

– Use for competitors or commercial purposes without permission

– Removal of licence notices or copyright notices

– Creation of derivative works without written permission

**8.4** Branding and notices:

The provider may include branding elements, licence notices or tracking codes in the software, which must not be removed or altered.

9. Confidentiality and data protection

**9.1** Confidential information:

Both parties undertake to treat confidential information received (business data, source code, business strategies, and so on) as strictly confidential and not to pass it on to third parties.

**9.2** Data protection and data security:

– Processing of personal data follows the **provider’s privacy policy** (available at https://kitech.ai/datenschutz)

– The customer expressly agrees to the privacy policy

– For processing on behalf of the customer (for example SaaS services), a separate data processing agreement (DPA) is concluded

**9.3** Lawfulness:

The customer warrants that they lawfully hold all data made available and have the right to provide it to the provider.

10. Term and termination

**10.1** Contract term:

The term follows from the relevant contract, offer or service description. Unless otherwise agreed, the initial term is 12 months from activation.

**10.2** Forms of termination and notice periods:

– Termination requires written form (email, letter or a statement in the customer account)

– The notice period is one (1) month to the end of a calendar month, unless otherwise agreed

– Notice of termination must reach the provider in writing

– Switching off automatic renewal in the customer account or plugin counts as notice of termination

**10.3** End of the contract:

– When the contract ends, customer data is deleted after a period of 60 days

– The customer can receive a data export on request

– When the contract ends, the right of use ends and the software or service can no longer be used

**10.4** Statutory rights of termination remain reserved.

11. Final provisions

**11.1** Changes:

– Changes to the contract require written form

– The provider may change these terms at any time; changes are notified to the customer at least 30 days in advance

– If use continues, the changed terms are treated as accepted

**11.2** Severability:

If a provision of these terms is wholly or partly invalid or unenforceable, the validity of the remaining provisions is not affected. The parties undertake to replace the invalid provision with a valid one that matches the original purpose.

**11.3** Applicable law and jurisdiction:

Swiss law applies exclusively (Code of Obligations, Civil Code). The place of jurisdiction is Basel, subject to mandatory statutory provisions.

—

PART B – SPECIAL TERMS FOR SAAS SERVICES

1. Provision of the services

**1.1** Availability:

– SaaS services are in principle provided around the clock (24/7)

– A guaranteed minimum availability (SLA) exists only if it has been expressly agreed in writing

– The provider reserves the right to interrupt the service temporarily (for example for maintenance)

**1.2** Maintenance:

– Maintenance can be carried out at any time

– Planned maintenance is announced 48 hours in advance where possible

– Unplanned downtime is currently communicated at https://status.kitech.ai

2. Account and access

**2.1** User accounts:

– Use of the service requires registration of a user account

– The customer is responsible for keeping passwords and access data secret

– The customer is liable for all activity that takes place through their account

**2.2** Blocking of access:

The provider may block access without delay in the event of:

– Suspicion of abuse or unlawful use

– Zahlungsverzug

– Verletzung dieser AGB

– Sicherheitsbedrohungen

**2.3** Multi-user accounts:

– Each user needs their own account

– The customer must not share access with unauthorised persons

– The permitted number of users and installations follows from the offer or the service catalogue.

3. Customer data

**3.1** Responsibility for data:

The customer remains the controller within the meaning of data protection law (Swiss DPA/GDPR). The provider is the processor.

**3.2** Data processing:

– The provider processes customer data exclusively in accordance with the concluded data processing agreement (DPA)

– Data is used only to provide the service

– Data is not passed on to third parties unless legally required

**3.3** Data security and backups:

– The provider takes appropriate technical and organisational safeguards

– Backups are made to the best of our knowledge, but without an express guarantee

– The customer is responsible for their own backups of critical data

– The provider is not liable for data loss caused by the customer’s fault or by force majeure

4. Use of the services

**4.1** Permitted use:

– Use is permitted only within the contractually agreed scope and purpose

– Simultaneous use by several people is permitted only with the corresponding licence

**4.2** Prohibited activities:

– Uploading unlawful, defamatory or offensive content

– Distribution of spam, phishing or malware

– Reverse engineering or security probing (hacking)

– Overloading the servers by automated scripts or denial-of-service attacks

– Use for competitors or commercial onward processing without a licence

5. Updates and further development

**5.1** The provider reserves the right to update, adapt, extend or remove functions. This is at the provider’s discretion.

**5.2** There is no right to keep particular functions, unless the purpose of the contract is unreasonably impaired.

**5.3** Breaking changes are notified to the customer, where possible, 30 days in advance.

6. Contract term and termination

**6.1** SaaS contracts renew automatically for a further 12 months at a time, unless automatic renewal is switched off.

**6.2** After the contract ends:

– On request the customer receives a data export in a standardised format (JSON, CSV, and similar)

– Customer data is deleted irretrievably after 60 days

– Access to the service ends immediately

—

PART C – SPECIAL TERMS FOR SOFTWARE PRODUCTS (PLUGINS, THEMES, CUSTOM SOFTWARE)

1. Licence model

**1.1** Licence types and scope:

– Rights of use apply **per domain, installation or customer**, depending on the licence model chosen

– Various models are offered: Demo (free), Essential, Advanced, Enterprise

– The current scope of functions is described at https://app.kitech.ai/plaene

– Subscriptions renew automatically for the agreed period (usually 12 months)

– Renewal is at the price then current

– Automatic renewal can be switched off at any time

2. Technical requirements

**2.1** Compatibility:

– The customer ensures that their IT environment is compatible with the product’s requirements

– Minimum requirements (for example WordPress 6.0+, PHP 7.4+) are stated in the product documentation

– The provider tests only against standards-compliant environments

**2.2** Third-party components:

– No warranty of compatibility with plugins, themes or components from third parties

– No warranty for unusual or heavily modified setups

– The customer bears the risk and cost of adaptations to third-party components

3. Updates and compatibility

**3.1** Update policy:

– Updates are made at the provider’s discretion

– Regular updates improve security, performance and functionality

– Updates are included free of charge for active licences

– For expired licences, updates may be chargeable

**3.2** Support for outdated systems:

– No duty to support outdated WordPress, PHP or browser versions

– Security updates for older plugin versions (a maximum of 2 years) may be offered free of charge

– Older versions may be licence-locked for security reasons

**3.3** Breaking changes:

– If changes require adjustments, the customer is informed

– Documentation and migration guides are provided

4. Support

**4.1** Support channels:

– Support is provided primarily by email or via the ticketing system

– Response times: best effort (usually 24–48 hours on business days)

– **No telephone support**, unless expressly agreed

**4.2** SLA and guaranteed response times:

– There is **no right to a service level agreement (SLA)** unless it has been expressly agreed in writing

– Support ist auf Best-Effort-Basis

– Premium support with guaranteed response times is available separately

**4.3** Scope of support:

– Explain installation and configuration in basic terms

– Fixing bugs and functional errors

– Provide documentation

– **No** adaptations to customer-specific workflows without an additional agreement

5. Protection against unauthorised use

**5.1** Licence keys and activation:

– Licence keys must be treated as confidential and must not be passed on

– A licence key may be active on only one domain or installation

– Multiple use breaches these terms and leads to blocking

**5.2** Technical protection mechanisms:

– The provider may implement technical safeguards against unauthorised use

– This includes: licence verification, activation check, blacklist check

– Circumventing protection mechanisms is not permitted

**5.3** Licence verification and deactivation:

– The provider may verify licences periodically (for example at start-up or on access)

– If the licence terms are breached, the software can be deactivated

– The customer is asked to activate the licence

—

PART D – SPECIAL TERMS FOR AI AGENTS, AI AUTOMATION AND CONSULTING

1. Content of the services

**1.1** Type of services:

– The provider provides consulting, implementation and optimisation services in artificial intelligence, AI automation and AI workflow development

– This includes: conception, integration of AI APIs, prompt engineering, testing and documentation

**1.2** Liability for commercial success:

– **No commercial or business success is owed** – only the proper performance of the service

– AI results are approximations and can be faulty, incomplete or inadequate

– The customer is responsible for production use and its validation

2. Use of third-party providers

**2.1** APIs and cloud services:

– The provider uses APIs and AI services from third parties (for example OpenAI, Google Cloud, Microsoft Azure, Anthropic)

– These are subject to the licence terms of the respective providers

– The customer agrees to their terms of use

**2.2** No liability for third parties:

– The provider is **not** liable for outages, errors, data loss or misconduct of third-party providers

– The availability of AI services is outside the provider’s control

– The customer bears the risk of downtime of external services

3. Quality and risks of AI systems

**3.1** Limitations of AI:

– AI systems can generate faulty, incomplete, misleading or false results

– AI can show bias, discrimination or unexpected results

– AI output is **not always verifiable or traceable**

– Language models can “hallucinate” (generate invented or false information)

**3.2** Review and validation:

– The customer checks **all AI results thoroughly before production use**

– The customer is responsible for quality assurance and validation

– The provider is not liable for damage from AI results that were not checked or were applied incorrectly

**3.3** Ongoing monitoring:

– After go-live the customer regularly monitors AI systems for errors

– If there are problems, the customer reports them to the provider

4. Responsibility and compliance

**4.1** Lawfulness and the customer’s liability:

– The customer alone is responsible for the lawful use of AI outputs

– The customer warrants that AI outputs are not used for unlawful purposes

– The customer bears full responsibility for breaches of laws, regulations or data protection

**4.2** Refusal of unlawful engagements:

– The provider may refuse unlawful, unethical or dangerous engagements

– This includes: biometric surveillance, automated disinformation, identity theft, and similar

**4.3** Compliance and regulation:

– The customer is responsible for GDPR, Swiss FADP, compliance and regulatory requirements

– Heightened care applies to sensitive areas (health, finance, law enforcement)

– The customer consults legal specialists where appropriate

5. Liability

**5.1** Liability for AI damage:

– The provider is **not** liable for damage caused by AI results

– This applies in particular to:

– Finanzielle Verluste durch fehlerhafte KI-Vorhersagen

– Reputational damage from false or misleading AI output

– Datenschutzverletzungen durch KI-Fehler

– Security breaches through misuse of AI outputs

**5.2** Application of Part A:

For other questions of liability, Part A of these terms applies (general provisions, section 6).

6. Rights of use in AI workflows and concepts

**6.1** Ownership:

– All rights in AI workflows, prompts, concepts and process definitions that are developed remain with the provider

– The provider may use workflows and findings (anonymised) in other projects

**6.2** Customer rights:

– The customer receives a **purpose-limited, non-transferable right of use** in the workflows developed

– The right of use ends with the contract

**6.3** Passing on and modification:

– The customer must not pass workflows on to third parties

– Only the customer may make modifications (not license them to third parties)

—

PART E – SPECIAL TERMS FOR IT SERVICES

1. Type of services

**1.1** Types of services:

– Remote-Support (per Fernzugriff)

– Vor-Ort-Service (physische Anwesenheit)

– Project work and implementation

– Training and courses

– Maintenance and operation (managed services)

**1.2** Billing:

– Services are billed either by **time spent (hourly rate)** or as a **fixed fee**

– The fee follows the service actually commissioned and the relevant offer. There is no general hourly rate; a service catalogue is still being prepared.

2. Response times

**2.1** Support hours:

– Support is available Monday to Friday from 09:00 to 17:00 (Swiss time)

– Outside these hours, support is provided only for urgent problems and for an extra fee

**2.2** Response times – best effort:

– Response times are **best effort**, unless an SLA has been agreed in writing

– Typische Reaktionszeiten:

– **Critical** (production outage): within 2 hours

– **High** (severely impaired): within 4 hours

– **Medium**: within 24 hours

– **Low**: within 48 hours

**2.3** SLA and guarantees:

Guaranteed response times exist only with a service level agreement (SLA) agreed in writing, and are then billed separately.

3. Third-party software and hardware

**3.1** No responsibility for third-party products:

– The provider is **not** liable for errors, outages or incompatibility of third-party products (operating systems, databases, apps, tools, hardware)

– The provider is not liable for data loss or errors in third-party hardware

**3.2** Support for third-party software:

– Support for third-party software is on a best-effort basis

– For errors in third-party products, the manufacturer is contacted

– Support costs for third-party software are borne by the customer

**3.3** Work on customer systems – exclusion of risk:

– The provider is **not** liable for damage that, despite careful work, arises from **faulty or unstable customer systems**

– The provider is not liable for the consequences of security vulnerabilities or virus infection on customer systems

– The customer bears the risk that changes can destabilise customer systems

### 4. Billing and expenses

**4.1** Hourly rate:

– Billing is at the agreed hourly rate.

– Work is billed in blocks of 60 minutes

– Travel time only if agreed in the offer (depending on the place of work).

**4.2** Fixed-price projects:

– Fixed-price projects are billed according to the offer

– Additional work outside the offer is billed separately

**4.3** Expenses and incidental costs:

– Travel, meal and overnight costs are not charged as a flat fee. They depend on the place of work and apply only if they are expressly agreed in the offer.

– Software licences, hardware or tools: as incurred (with receipt)

– Telephone costs, postage, fees: as incurred

**4.4** Billing and payment terms:

– Invoices are issued monthly

– Payable within 10 days net

– Where time is recorded, timesheets are provided

5. Risks when working on customer systems

**5.1** Data backup and loss:

– The customer alone is responsible for data backups

– The provider is not liable for data loss that occurs during system changes

– A backup should be made before larger pieces of work

**5.2** System stability:

– The provider is not liable for system crashes, performance problems or incompatibility after changes

– The provider carries out work carefully and in line with the state of the art, but cannot guarantee freedom from defects

**5.3** Test environment:

The provider recommends carrying out changes in a test environment first, before they go into production.

—

PART F – MEETFLOW-SPECIFIC PROVISIONS

1. Scope of services and licence models

**1.1** Licence models:

MeetFlow is offered under the following licence models:

– **DEMO**: Kostenlos, nur E-Mail-Benachrichtigungen (KEINE Videotools)

– **ESSENTIAL**: 2 Videotools (Zoom + MS Teams), 1 Messenger (Telegram)

– **ADVANCED**: Alle 4 Videotools (Zoom, MS Teams, Google Meet, Webex), 2 Messenger (WhatsApp + Telegram)

– **ENTERPRISE**: Alles aus Advanced + Zapier + erweiterte Automatisierung

**1.1a SMS and messenger services – the customer’s own responsibility for third-party contracts**

**IMPORTANT: KITech only provides the technical infrastructure and integration for SMS and messenger services. The customer is responsible for concluding and managing contracts with the respective third-party providers.**

– **Sending SMS**: KITech provides the technical means to send SMS. The customer must conclude their own contract with an SMS provider (for example Twilio and a custom API) and configure the access data in MeetFlow

– **WhatsApp integration**: KITech provides the technical integration with the WhatsApp Business API. The customer must conclude their own contract with Meta/WhatsApp and configure the API credentials

– **Telegram integration**: KITech provides the technical connection to the Telegram Bot API (free of charge). The customer creates a Telegram bot themselves and configures the credentials

– **Contractual responsibility**: the customer alone is responsible for:

– Concluding and managing contracts with third-party providers

– Payment of fees directly to the third-party providers

– Compliance with the terms and data protection requirements of the third-party providers

– Management of API keys and access data

– **KITech’s role**: KITech acts only as a technical intermediary and provides the integration. KITech has no contractual relationship with the SMS or messenger providers

– **No billing by KITech**: costs for SMS and messenger services are NOT billed by KITech. The customer pays their SMS provider directly (for example a Twilio invoice, WhatsApp Business account fees)

– **Liability**: KITech is not liable for:

– Errors or outages of third-party services

– Price changes by the providers

– Quality or availability of SMS or messenger services

– SMS or messages that are not delivered

– Data protection or compliance problems of the third-party providers

**1.2** Scope of functions:

The current scope of functions follows from the **service description at https://app.kitech.ai/plaene**. The provider reserves the right to update it.

**1.3** Right of use:

– With the purchase the customer receives a **simple, non-exclusive, non-transferable right of use** for the agreed period

– Use is limited to the licence purchased and the integrations agreed

– Passing on, sublicensing or abusive use is **not permitted**

**1.4** Several domains or installations:

– A licence usually applies to **one domain** and one WordPress installation

– Mehrere Domains erfordern mehrere Lizenzen

– The provider monitors active installations by licence check

2. Term, renewal and termination

**2.1** Licence term:

– Unless stated otherwise, the licence term is **12 months from activation**

– The exact activation period and the expiry date are visible in the customer account

**2.2** Automatic renewal:

– If automatic renewal is switched on, the licence renews **for a further 12 months**

– Renewal takes place automatically at the end of the term

– Billing is at the price then in force (price changes are possible)

**2.3** Switching off automatic renewal:

– The customer can switch off automatic renewal at any time

– Dies erfolgt durch:

– Settings in the **customer account (dashboard)** under “Manage licence”

– Or directly in the **MeetFlow plugin** under Settings → Licence

– Switching off must take place **before the end of the term**

**2.4** End of the contract:

– After the term ends, and without renewal, the right of use ends immediately

– The licence is deactivated and can no longer be used

– On request the customer receives a free data export

3. Prices and payment processing

**3.1** Validity of prices:

– The **prices at the time of the order** apply

– Prices are shown in CHF or EUR (depending on the country)

– **All prices are net plus value added tax (VAT).**

**3.2** Payment service providers:

Payment is processed by external payment service providers:

– **Stripe** (Kreditkarten, SEPA, weitere Methoden)

– **PayPal** (PayPal-Konto)

– Weitere Methoden auf Anfrage

**3.3** Payment terms for external partners:

– The terms of use and privacy terms of the respective payment service providers also apply to payment processing

– The customer accepts their terms by using the payment method

**3.4** Price correction in the event of a discrepancy:

– If the price stored in the database differs from the order price (for example CHF 249 ordered, but CHF 299 stored), this is corrected

– The customer is asked to pay the correct amount

– If there is an overpayment, the difference is refunded

4. Availability and further development

**4.1** Ongoing development:

– The provider continues to develop MeetFlow

– New features, integrations and improvements are added regularly

**4.2** Changes to functions:

The provider may, for functions:

– Adapt or remove for **technical reasons** (for example security or performance)

– Change for **security reasons** (for example in the case of security vulnerabilities)

– Adapt for **legal reasons** (for example if the law changes)

**4.3** Impairment of the contract:

– Changes must not **unreasonably impair the purpose of the contract**

– D.h.: Kern-Features wie Videokonferenz-Integration bleiben erhalten

– Purely convenience features may be removed or replaced

**4.4** Notice of changes:

– The provider informs the customer of larger changes

– The customer can accept these changes or terminate the licence

5. Liability for MeetFlow

**5.1** Limitation of liability:

The provider is liable:

– **Unlimited** for intent and gross negligence

– **Unlimited** for injury to life, body or health

**5.2** Limited liability:

Otherwise, liability is — **to the extent permitted by law** — **limited to damage that is typical of the contract and foreseeable**. This is typically:

– The monthly fee for MeetFlow (a maximum of 3 months’ fees)

**5.3** Excluded damage:

The provider is **not** liable for:

– Indirect damage and consequential damage

– Lost profit or loss of revenue

– Loss of or damage to data

– Damage from expired licences (after a warning has been given)

– Damage from errors in licence activation or in data entered by the customer

– Damage from incompatibility with plugins, themes or hosting

– Damage from security defects on the server or in the WordPress installation

**5.4** Customer responsibility:

– The customer is responsible for regular **data backups**

– The customer is responsible for the **security of their WordPress installation** (updates, passwords, access protection)

– The customer is liable for abusive use of the licence

 

 

CLOSING REMARKS

These terms contain the complete terms of business between KITech and the customer. They replace all previous agreements and arrangements.

Scope and changes

The applicable terms are always available at: **https://kitech.ai/agb**

Changes are notified to the customer at least **30 days in advance**. By continuing to use the services, the customer accepts the new terms.

Contact and administration

KITech

Basel, Switzerland

Email: info@kitech.ai

Website: https://kitech.ai

**By using our products and taking up our services, you accept these terms in full.**