{"id":6588,"date":"2026-02-06T15:40:49","date_gmt":"2026-02-06T14:40:49","guid":{"rendered":"https:\/\/kitech.ai\/?page_id=6588"},"modified":"2026-08-18T01:17:24","modified_gmt":"2026-08-17T23:17:24","slug":"agb","status":"publish","type":"page","link":"https:\/\/kitech.ai\/en\/agb\/","title":{"rendered":"Terms of use"},"content":{"rendered":"
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<\/p>\n

<\/p>\n

 <\/strong><\/h1>\n

General terms and conditions<\/strong><\/h1>\n
\n

Valid from:<\/strong> 1 March 2026<\/p>\n

Provider \/ contracting party:<\/strong>
\nKITech (sole proprietorship)
\nOwner: Ingo Zimmermann
\nSalmenweg 14
\nCH-4057 Basel
\nSwitzerland<\/p>\n

Contact:<\/strong>
\nE-Mail: info@kitech.ai<\/a>
\nPhone: +41 61 525 96 22<\/a>
\nWebsite: https:\/\/kitech.ai\/<\/a><\/p>\n

UID \/ VAT:<\/strong> CHE-494.864.694 MWST<\/p>\n

Registered office:<\/strong> Basel, Switzerland
\nApplicable law:<\/strong> Swiss law
\nData protection:<\/strong> https:\/\/kitech.ai\/datenschutz\/<\/a>
\nLegal notice:<\/strong> https:\/\/kitech.ai\/impressum\/<\/a><\/p>\n<\/p>\n

Contents<\/strong><\/p>\n

PART A \u2013 GENERAL PROVISIONS<\/strong><\/p>\n

    \n
  1. Scope<\/li>\n
  2. Formation of the contract<\/li>\n
  3. Scope of services<\/li>\n
  4. Customer\u2019s duties to cooperate<\/li>\n
  5. Prices and payment terms<\/li>\n
  6. Liability<\/li>\n
  7. Warranty<\/li>\n
  8. Rights of use and intellectual property<\/li>\n
  9. Confidentiality and data protection<\/li>\n
  10. Term and termination<\/li>\n
  11. Final provisions<\/li>\n<\/ol>\n

    PART B \u2013 SPECIAL TERMS FOR SAAS SERVICES<\/strong><\/p>\n

      \n
    1. Provision of the services<\/li>\n
    2. Account and access<\/li>\n
    3. Customer data<\/li>\n
    4. Use of the services<\/li>\n
    5. Updates and further development<\/li>\n
    6. Contract term and termination<\/li>\n<\/ol>\n

      PART C \u2013 SPECIAL TERMS FOR SOFTWARE PRODUCTS<\/strong><\/p>\n

        \n
      1. Licence model<\/li>\n
      2. Technical requirements<\/li>\n
      3. Updates and compatibility<\/li>\n
      4. Support<\/li>\n
      5. Protection against unauthorised use<\/li>\n<\/ol>\n

        ### PART D \u2013 SPECIAL TERMS FOR AI AGENTS AND AI AUTOMATION<\/p>\n

          \n
        1. Content of the services<\/li>\n
        2. Use of third-party providers<\/li>\n
        3. Quality and risks of AI systems<\/li>\n
        4. Responsibility and compliance<\/li>\n
        5. Liability<\/li>\n
        6. Rights of use<\/li>\n<\/ol>\n

          PART E \u2013 SPECIAL TERMS FOR IT SERVICES<\/strong><\/p>\n

            \n
          1. Type of services<\/li>\n
          2. Response times<\/li>\n
          3. Third-party software and hardware<\/li>\n
          4. Billing and expenses<\/li>\n
          5. Risks when working on customer systems<\/li>\n<\/ol>\n

            PART F \u2013 MEETFLOW-SPECIFIC PROVISIONS<\/strong><\/p>\n

              \n
            1. Scope of services and licence models<\/li>\n
            2. Term, renewal and termination<\/li>\n
            3. Prices and payment processing<\/li>\n
            4. Availability and further development<\/li>\n
            5. Liability for MeetFlow<\/li>\n<\/ol>\n

              —<\/p>\n

              PART A \u2013 GENERAL PROVISIONS<\/strong><\/p>\n

                \n
              1. Scope<\/strong><\/li>\n<\/ol>\n

                **1.1** These general terms and conditions (referred to below as \u201cterms\u201d) apply to all contracts between KITech, Basel (referred to below as the \u201cprovider\u201d) and its customers (referred to below as the \u201ccustomer\u201d) for:<\/p>\n

                \u2013 Software licences and plugins<\/p>\n

                – SaaS-Leistungen (Software as a Service)<\/p>\n

                \u2013 AI agents and AI automation<\/p>\n

                \u2013 Consulting and implementation services<\/p>\n

                \u2013 IT services, support and maintenance<\/p>\n

                \u2013 Other digital products and services<\/p>\n

                **1.2** Deviating terms of the customer apply only if the provider expressly confirms their application in writing.<\/p>\n

                **1.3** In the event of a conflict, the following order of precedence applies:<\/p>\n

                  \n
                1. Individual written agreements<\/li>\n
                2. Service description and offer<\/li>\n
                3. These terms<\/li>\n<\/ol>\n
                    \n
                  1. Formation of the contract<\/strong><\/li>\n<\/ol>\n

                    **2.1** A contract is formed by:<\/p>\n

                    \u2013 Acceptance of an offer by the customer<\/p>\n

                    \u2013 Confirmation of an order by the provider<\/p>\n

                    – Abschluss eines Online-Bestellprozesses (automatische Vertragsannahme)<\/p>\n

                    \u2013 Signature on an offer or contract document<\/p>\n

                    **2.2** The contract is concluded in German. The customer agrees that business communication takes place in German.<\/p>\n

                    **2.3** Swiss law applies exclusively (Swiss Civil Code, Code of Obligations). The place of jurisdiction is Basel. Mandatory statutory provisions remain reserved.<\/p>\n

                      \n
                    1. Scope of services<\/strong><\/li>\n<\/ol>\n

                      **3.1** The type and scope of the services follow from:<\/p>\n

                      – Dem individuellen Angebot<\/p>\n

                      \u2013 The product description on the website<\/p>\n

                      \u2013 The service description and documentation<\/p>\n

                      – Den vereinbarten Lizenzmodellen (z.B. Essential, Advanced, Enterprise)<\/p>\n

                      **3.2** The provider reserves the right to develop, adapt or change services for technical, security or legal reasons, provided this is reasonable for the customer and the main contractual purpose is not unreasonably impaired.<\/p>\n

                      **3.3** Complete freedom from defects or unrestricted availability is not warranted, unless a service level agreement (SLA) has been expressly agreed.<\/p>\n

                        \n
                      1. Customer\u2019s duties to cooperate<\/strong><\/li>\n<\/ol>\n

                        **4.1** The customer undertakes:<\/p>\n

                        \u2013 Provide all required information, access data and system access in good time<\/p>\n

                        \u2013 Name competent contacts for coordination<\/p>\n

                        \u2013 Update their systems regularly and check them for security<\/p>\n

                        \u2013 Ensure the technical suitability of their IT environment and infrastructure<\/p>\n

                        **4.2** The customer is responsible for ensuring that their systems are compatible with the provider\u2019s requirements (for example WordPress version, PHP version, browser compatibility).<\/p>\n

                        **4.3** Delays or obstacles caused by a lack of cooperation by the customer extend agreed deadlines and performance periods by a reasonable amount.<\/p>\n

                          \n
                        1. Prices and payment terms<\/strong><\/li>\n<\/ol>\n

                          **5.1** All prices are net in CHF or EUR (as agreed), plus applicable taxes (value added tax, sales tax).<\/p>\n

                          **5.2** The prices shown at the time of the order apply. Price changes are notified to the customer at least 30 days before they take effect.<\/p>\n

                          **5.3** Invoices are payable within 10 days of the invoice date, unless otherwise agreed in writing.<\/p>\n

                          **5.4** If payment is late, the provider may:<\/p>\n

                          \u2013 Block or discontinue services<\/p>\n

                          \u2013 Charge default interest of 5% per year<\/p>\n

                          – Weitere gesetzliche Massnahmen ergreifen<\/p>\n

                          **5.5** Subscriptions and licences that renew automatically:<\/p>\n

                          \u2013 Renew automatically for the agreed term (usually 12 months)<\/p>\n

                          \u2013 Can be switched off before the end of the term<\/p>\n

                          \u2013 Switching off is done in the corresponding settings in the customer account or in the plugin<\/p>\n

                            \n
                          1. Liability<\/strong><\/li>\n<\/ol>\n

                            **6.1** The provider has unlimited liability for:<\/p>\n

                            \u2013 Damage caused by intent or gross negligence<\/p>\n

                            \u2013 Injury to life, body or health<\/p>\n

                            \u2013 Guaranteed qualities and assurances<\/p>\n

                            **6.2** Otherwise, liability is limited \u2014 to the extent permitted by law \u2014 to the **damage that is typical of the contract and foreseeable**. In particular, the provider is not liable for:<\/p>\n

                            \u2013 Indirect damage and consequential damage<\/p>\n

                            – Entgangenen Gewinn<\/p>\n

                            \u2013 Loss of or damage to data<\/p>\n

                            \u2013 Damage caused by third-party software, hosting providers or data centres<\/p>\n

                            \u2013 Damage caused by faulty or unstable customer systems<\/p>\n

                            \u2013 Damage caused by incorrect operation or abusive use<\/p>\n

                            \u2013 Damage from unauthorised access (unless caused by fault of the provider)<\/p>\n

                            **6.3** The customer is responsible for regular data backups of their data. The provider gives no warranty that deleted or damaged data can be restored.<\/p>\n

                              \n
                            1. Warranty and notice of defects<\/strong><\/li>\n<\/ol>\n

                              **7.1** The provider performs the services in line with the state of the art. Complete freedom from defects is not warranted.<\/p>\n

                              **7.2** Defects or malfunctions must be reported by the customer in writing without delay (at the latest within 14 days of discovery). Late notices of defects are excluded.<\/p>\n

                              **7.3** Warranty rights do not apply in the case of:<\/p>\n

                              \u2013 Interference by the customer or third parties without the provider\u2019s permission<\/p>\n

                              \u2013 Use of incompatible systems or components<\/p>\n

                              \u2013 Failure to follow the installation guide or documentation<\/p>\n

                              \u2013 Abusive or unlawful use<\/p>\n

                              \u2013 Virus infection or cyberattacks<\/p>\n

                                \n
                              1. Rights of use and intellectual property<\/strong><\/li>\n<\/ol>\n

                                **8.1** Ownership and copyright:<\/p>\n

                                \u2013 All rights in software, source code, concepts, AI workflows, documentation and designs remain with the provider or its licensors<\/p>\n

                                \u2013 The provider reserves all rights that are not expressly granted<\/p>\n

                                **8.2** Customer\u2019s right of use:<\/p>\n

                                \u2013 The customer receives a **simple, non-exclusive, non-transferable, time-limited right of use** for the agreed term<\/p>\n

                                \u2013 Use is limited to the customer\u2019s private or business use<\/p>\n

                                \u2013 The right of use ends when the contract ends<\/p>\n

                                **8.3** Prohibited acts:<\/p>\n

                                \u2013 Reverse engineering, decompilation or disassembly of the software<\/p>\n

                                \u2013 Passing on, renting, leasing or sublicensing<\/p>\n

                                \u2013 Use for competitors or commercial purposes without permission<\/p>\n

                                \u2013 Removal of licence notices or copyright notices<\/p>\n

                                \u2013 Creation of derivative works without written permission<\/p>\n

                                **8.4** Branding and notices:<\/p>\n

                                The provider may include branding elements, licence notices or tracking codes in the software, which must not be removed or altered.<\/p>\n

                                  \n
                                1. Confidentiality and data protection<\/strong><\/li>\n<\/ol>\n

                                  **9.1** Confidential information:<\/p>\n

                                  Both parties undertake to treat confidential information received (business data, source code, business strategies, and so on) as strictly confidential and not to pass it on to third parties.<\/p>\n

                                  **9.2** Data protection and data security:<\/p>\n

                                  \u2013 Processing of personal data follows the **provider\u2019s privacy policy** (available at https:\/\/kitech.ai\/datenschutz)<\/p>\n

                                  \u2013 The customer expressly agrees to the privacy policy<\/p>\n

                                  \u2013 For processing on behalf of the customer (for example SaaS services), a separate data processing agreement (DPA) is concluded<\/p>\n

                                  **9.3** Lawfulness:<\/p>\n

                                  The customer warrants that they lawfully hold all data made available and have the right to provide it to the provider.<\/p>\n

                                    \n
                                  1. Term and termination<\/strong><\/li>\n<\/ol>\n

                                    **10.1** Contract term:<\/p>\n

                                    The term follows from the relevant contract, offer or service description. Unless otherwise agreed, the initial term is 12 months from activation.<\/p>\n

                                    **10.2** Forms of termination and notice periods:<\/p>\n

                                    \u2013 Termination requires written form (email, letter or a statement in the customer account)<\/p>\n

                                    \u2013 The notice period is one (1) month to the end of a calendar month, unless otherwise agreed<\/p>\n

                                    \u2013 Notice of termination must reach the provider in writing<\/p>\n

                                    \u2013 Switching off automatic renewal in the customer account or plugin counts as notice of termination<\/p>\n

                                    **10.3** End of the contract:<\/p>\n

                                    \u2013 When the contract ends, customer data is deleted after a period of 60 days<\/p>\n

                                    \u2013 The customer can receive a data export on request<\/p>\n

                                    \u2013 When the contract ends, the right of use ends and the software or service can no longer be used<\/p>\n

                                    **10.4** Statutory rights of termination remain reserved.<\/p>\n

                                      \n
                                    1. Final provisions<\/strong><\/li>\n<\/ol>\n

                                      **11.1** Changes:<\/p>\n

                                      \u2013 Changes to the contract require written form<\/p>\n

                                      \u2013 The provider may change these terms at any time; changes are notified to the customer at least 30 days in advance<\/p>\n

                                      \u2013 If use continues, the changed terms are treated as accepted<\/p>\n

                                      **11.2** Severability:<\/p>\n

                                      If a provision of these terms is wholly or partly invalid or unenforceable, the validity of the remaining provisions is not affected. The parties undertake to replace the invalid provision with a valid one that matches the original purpose.<\/p>\n

                                      **11.3** Applicable law and jurisdiction:<\/p>\n

                                      Swiss law applies exclusively (Code of Obligations, Civil Code). The place of jurisdiction is Basel, subject to mandatory statutory provisions.<\/p>\n

                                      —<\/p>\n

                                      PART B \u2013 SPECIAL TERMS FOR SAAS SERVICES<\/strong><\/p>\n

                                        \n
                                      1. Provision of the services<\/strong><\/li>\n<\/ol>\n

                                        **1.1** Availability:<\/p>\n

                                        \u2013 SaaS services are in principle provided around the clock (24\/7)<\/p>\n

                                        \u2013 A guaranteed minimum availability (SLA) exists only if it has been expressly agreed in writing<\/p>\n

                                        \u2013 The provider reserves the right to interrupt the service temporarily (for example for maintenance)<\/p>\n

                                        **1.2** Maintenance:<\/p>\n

                                        \u2013 Maintenance can be carried out at any time<\/p>\n

                                        \u2013 Planned maintenance is announced 48 hours in advance where possible<\/p>\n

                                        \u2013 Unplanned downtime is currently communicated at https:\/\/status.kitech.ai<\/p>\n

                                          \n
                                        1. Account and access<\/strong><\/li>\n<\/ol>\n

                                          **2.1** User accounts:<\/p>\n

                                          \u2013 Use of the service requires registration of a user account<\/p>\n

                                          \u2013 The customer is responsible for keeping passwords and access data secret<\/p>\n

                                          \u2013 The customer is liable for all activity that takes place through their account<\/p>\n

                                          **2.2** Blocking of access:<\/p>\n

                                          The provider may block access without delay in the event of:<\/p>\n

                                          \u2013 Suspicion of abuse or unlawful use<\/p>\n

                                          – Zahlungsverzug<\/p>\n

                                          – Verletzung dieser AGB<\/p>\n

                                          – Sicherheitsbedrohungen<\/p>\n

                                          **2.3** Multi-user accounts:<\/p>\n

                                          \u2013 Each user needs their own account<\/p>\n

                                          \u2013 The customer must not share access with unauthorised persons<\/p>\n

                                          \u2013 The permitted number of users and installations follows from the offer or the service catalogue.<\/p>\n

                                            \n
                                          1. Customer data<\/strong><\/li>\n<\/ol>\n

                                            **3.1** Responsibility for data:<\/p>\n

                                            The customer remains the controller within the meaning of data protection law (Swiss DPA\/GDPR). The provider is the processor.<\/p>\n

                                            **3.2** Data processing:<\/p>\n

                                            \u2013 The provider processes customer data exclusively in accordance with the concluded data processing agreement (DPA)<\/p>\n

                                            \u2013 Data is used only to provide the service<\/p>\n

                                            \u2013 Data is not passed on to third parties unless legally required<\/p>\n

                                            **3.3** Data security and backups:<\/p>\n

                                            \u2013 The provider takes appropriate technical and organisational safeguards<\/p>\n

                                            \u2013 Backups are made to the best of our knowledge, but without an express guarantee<\/p>\n

                                            \u2013 The customer is responsible for their own backups of critical data<\/p>\n

                                            \u2013 The provider is not liable for data loss caused by the customer\u2019s fault or by force majeure<\/p>\n

                                              \n
                                            1. Use of the services<\/strong><\/li>\n<\/ol>\n

                                              **4.1** Permitted use:<\/p>\n

                                              \u2013 Use is permitted only within the contractually agreed scope and purpose<\/p>\n

                                              \u2013 Simultaneous use by several people is permitted only with the corresponding licence<\/p>\n

                                              **4.2** Prohibited activities:<\/p>\n

                                              \u2013 Uploading unlawful, defamatory or offensive content<\/p>\n

                                              \u2013 Distribution of spam, phishing or malware<\/p>\n

                                              \u2013 Reverse engineering or security probing (hacking)<\/p>\n

                                              \u2013 Overloading the servers by automated scripts or denial-of-service attacks<\/p>\n

                                              \u2013 Use for competitors or commercial onward processing without a licence<\/p>\n

                                                \n
                                              1. Updates and further development<\/strong><\/li>\n<\/ol>\n

                                                **5.1** The provider reserves the right to update, adapt, extend or remove functions. This is at the provider\u2019s discretion.<\/p>\n

                                                **5.2** There is no right to keep particular functions, unless the purpose of the contract is unreasonably impaired.<\/p>\n

                                                **5.3** Breaking changes are notified to the customer, where possible, 30 days in advance.<\/p>\n

                                                  \n
                                                1. Contract term and termination<\/strong><\/li>\n<\/ol>\n

                                                  **6.1** SaaS contracts renew automatically for a further 12 months at a time, unless automatic renewal is switched off.<\/p>\n

                                                  **6.2** After the contract ends:<\/p>\n

                                                  \u2013 On request the customer receives a data export in a standardised format (JSON, CSV, and similar)<\/p>\n

                                                  \u2013 Customer data is deleted irretrievably after 60 days<\/p>\n

                                                  \u2013 Access to the service ends immediately<\/p>\n

                                                  —<\/p>\n

                                                  PART C \u2013 SPECIAL TERMS FOR SOFTWARE PRODUCTS (PLUGINS, THEMES, CUSTOM SOFTWARE)<\/strong><\/p>\n

                                                    \n
                                                  1. Licence model<\/strong><\/li>\n<\/ol>\n

                                                    **1.1** Licence types and scope:<\/p>\n

                                                    \u2013 Rights of use apply **per domain, installation or customer**, depending on the licence model chosen<\/p>\n

                                                    \u2013 Various models are offered: Demo (free), Essential, Advanced, Enterprise<\/p>\n

                                                    \u2013 The current scope of functions is described at https:\/\/app.kitech.ai\/plaene<\/p>\n

                                                    \u2013 Subscriptions renew automatically for the agreed period (usually 12 months)<\/p>\n

                                                    \u2013 Renewal is at the price then current<\/p>\n

                                                    \u2013 Automatic renewal can be switched off at any time<\/p>\n

                                                      \n
                                                    1. Technical requirements<\/strong><\/li>\n<\/ol>\n

                                                      **2.1** Compatibility:<\/p>\n

                                                      \u2013 The customer ensures that their IT environment is compatible with the product\u2019s requirements<\/p>\n

                                                      \u2013 Minimum requirements (for example WordPress 6.0+, PHP 7.4+) are stated in the product documentation<\/p>\n

                                                      \u2013 The provider tests only against standards-compliant environments<\/p>\n

                                                      **2.2** Third-party components:<\/p>\n

                                                      \u2013 No warranty of compatibility with plugins, themes or components from third parties<\/p>\n

                                                      \u2013 No warranty for unusual or heavily modified setups<\/p>\n

                                                      \u2013 The customer bears the risk and cost of adaptations to third-party components<\/p>\n

                                                        \n
                                                      1. Updates and compatibility<\/strong><\/li>\n<\/ol>\n

                                                        **3.1** Update policy:<\/p>\n

                                                        \u2013 Updates are made at the provider\u2019s discretion<\/p>\n

                                                        \u2013 Regular updates improve security, performance and functionality<\/p>\n

                                                        \u2013 Updates are included free of charge for active licences<\/p>\n

                                                        \u2013 For expired licences, updates may be chargeable<\/p>\n

                                                        **3.2** Support for outdated systems:<\/p>\n

                                                        \u2013 No duty to support outdated WordPress, PHP or browser versions<\/p>\n

                                                        \u2013 Security updates for older plugin versions (a maximum of 2 years) may be offered free of charge<\/p>\n

                                                        \u2013 Older versions may be licence-locked for security reasons<\/p>\n

                                                        **3.3** Breaking changes:<\/p>\n

                                                        \u2013 If changes require adjustments, the customer is informed<\/p>\n

                                                        \u2013 Documentation and migration guides are provided<\/p>\n

                                                          \n
                                                        1. Support<\/strong><\/li>\n<\/ol>\n

                                                          **4.1** Support channels:<\/p>\n

                                                          \u2013 Support is provided primarily by email or via the ticketing system<\/p>\n

                                                          \u2013 Response times: best effort (usually 24\u201348 hours on business days)<\/p>\n

                                                          \u2013 **No telephone support**, unless expressly agreed<\/p>\n

                                                          **4.2** SLA and guaranteed response times:<\/p>\n

                                                          \u2013 There is **no right to a service level agreement (SLA)** unless it has been expressly agreed in writing<\/p>\n

                                                          – Support ist auf Best-Effort-Basis<\/p>\n

                                                          \u2013 Premium support with guaranteed response times is available separately<\/p>\n

                                                          **4.3** Scope of support:<\/p>\n

                                                          \u2013 Explain installation and configuration in basic terms<\/p>\n

                                                          \u2013 Fixing bugs and functional errors<\/p>\n

                                                          \u2013 Provide documentation<\/p>\n

                                                          \u2013 **No** adaptations to customer-specific workflows without an additional agreement<\/p>\n

                                                            \n
                                                          1. Protection against unauthorised use<\/strong><\/li>\n<\/ol>\n

                                                            **5.1** Licence keys and activation:<\/p>\n

                                                            \u2013 Licence keys must be treated as confidential and must not be passed on<\/p>\n

                                                            \u2013 A licence key may be active on only one domain or installation<\/p>\n

                                                            \u2013 Multiple use breaches these terms and leads to blocking<\/p>\n

                                                            **5.2** Technical protection mechanisms:<\/p>\n

                                                            \u2013 The provider may implement technical safeguards against unauthorised use<\/p>\n

                                                            \u2013 This includes: licence verification, activation check, blacklist check<\/p>\n

                                                            \u2013 Circumventing protection mechanisms is not permitted<\/p>\n

                                                            **5.3** Licence verification and deactivation:<\/p>\n

                                                            \u2013 The provider may verify licences periodically (for example at start-up or on access)<\/p>\n

                                                            \u2013 If the licence terms are breached, the software can be deactivated<\/p>\n

                                                            \u2013 The customer is asked to activate the licence<\/p>\n

                                                            —<\/p>\n

                                                            PART D \u2013 SPECIAL TERMS FOR AI AGENTS, AI AUTOMATION AND CONSULTING<\/strong><\/p>\n

                                                              \n
                                                            1. Content of the services<\/strong><\/li>\n<\/ol>\n

                                                              **1.1** Type of services:<\/p>\n

                                                              \u2013 The provider provides consulting, implementation and optimisation services in artificial intelligence, AI automation and AI workflow development<\/p>\n

                                                              \u2013 This includes: conception, integration of AI APIs, prompt engineering, testing and documentation<\/p>\n

                                                              **1.2** Liability for commercial success:<\/p>\n

                                                              \u2013 **No commercial or business success is owed** \u2013 only the proper performance of the service<\/p>\n

                                                              \u2013 AI results are approximations and can be faulty, incomplete or inadequate<\/p>\n

                                                              \u2013 The customer is responsible for production use and its validation<\/p>\n

                                                                \n
                                                              1. Use of third-party providers<\/strong><\/li>\n<\/ol>\n

                                                                **2.1** APIs and cloud services:<\/p>\n

                                                                \u2013 The provider uses APIs and AI services from third parties (for example OpenAI, Google Cloud, Microsoft Azure, Anthropic)<\/p>\n

                                                                \u2013 These are subject to the licence terms of the respective providers<\/p>\n

                                                                \u2013 The customer agrees to their terms of use<\/p>\n

                                                                **2.2** No liability for third parties:<\/p>\n

                                                                \u2013 The provider is **not** liable for outages, errors, data loss or misconduct of third-party providers<\/p>\n

                                                                \u2013 The availability of AI services is outside the provider\u2019s control<\/p>\n

                                                                \u2013 The customer bears the risk of downtime of external services<\/p>\n

                                                                  \n
                                                                1. Quality and risks of AI systems<\/strong><\/li>\n<\/ol>\n

                                                                  **3.1** Limitations of AI:<\/p>\n

                                                                  \u2013 AI systems can generate faulty, incomplete, misleading or false results<\/p>\n

                                                                  \u2013 AI can show bias, discrimination or unexpected results<\/p>\n

                                                                  \u2013 AI output is **not always verifiable or traceable**<\/p>\n

                                                                  \u2013 Language models can \u201challucinate\u201d (generate invented or false information)<\/p>\n

                                                                  **3.2** Review and validation:<\/p>\n

                                                                  \u2013 The customer checks **all AI results thoroughly before production use**<\/p>\n

                                                                  \u2013 The customer is responsible for quality assurance and validation<\/p>\n

                                                                  \u2013 The provider is not liable for damage from AI results that were not checked or were applied incorrectly<\/p>\n

                                                                  **3.3** Ongoing monitoring:<\/p>\n

                                                                  \u2013 After go-live the customer regularly monitors AI systems for errors<\/p>\n

                                                                  \u2013 If there are problems, the customer reports them to the provider<\/p>\n

                                                                    \n
                                                                  1. Responsibility and compliance<\/strong><\/li>\n<\/ol>\n

                                                                    **4.1** Lawfulness and the customer\u2019s liability:<\/p>\n

                                                                    \u2013 The customer alone is responsible for the lawful use of AI outputs<\/p>\n

                                                                    \u2013 The customer warrants that AI outputs are not used for unlawful purposes<\/p>\n

                                                                    \u2013 The customer bears full responsibility for breaches of laws, regulations or data protection<\/p>\n

                                                                    **4.2** Refusal of unlawful engagements:<\/p>\n

                                                                    \u2013 The provider may refuse unlawful, unethical or dangerous engagements<\/p>\n

                                                                    \u2013 This includes: biometric surveillance, automated disinformation, identity theft, and similar<\/p>\n

                                                                    **4.3** Compliance and regulation:<\/p>\n

                                                                    \u2013 The customer is responsible for GDPR, Swiss FADP, compliance and regulatory requirements<\/p>\n

                                                                    \u2013 Heightened care applies to sensitive areas (health, finance, law enforcement)<\/p>\n

                                                                    \u2013 The customer consults legal specialists where appropriate<\/p>\n

                                                                      \n
                                                                    1. Liability<\/strong><\/li>\n<\/ol>\n

                                                                      **5.1** Liability for AI damage:<\/p>\n

                                                                      \u2013 The provider is **not** liable for damage caused by AI results<\/p>\n

                                                                      \u2013 This applies in particular to:<\/p>\n

                                                                      – Finanzielle Verluste durch fehlerhafte KI-Vorhersagen<\/p>\n

                                                                      \u2013 Reputational damage from false or misleading AI output<\/p>\n

                                                                      – Datenschutzverletzungen durch KI-Fehler<\/p>\n

                                                                      \u2013 Security breaches through misuse of AI outputs<\/p>\n

                                                                      **5.2** Application of Part A:<\/p>\n

                                                                      For other questions of liability, Part A of these terms applies (general provisions, section 6).<\/p>\n

                                                                        \n
                                                                      1. Rights of use in AI workflows and concepts<\/strong><\/li>\n<\/ol>\n

                                                                        **6.1** Ownership:<\/p>\n

                                                                        \u2013 All rights in AI workflows, prompts, concepts and process definitions that are developed remain with the provider<\/p>\n

                                                                        \u2013 The provider may use workflows and findings (anonymised) in other projects<\/p>\n

                                                                        **6.2** Customer rights:<\/p>\n

                                                                        \u2013 The customer receives a **purpose-limited, non-transferable right of use** in the workflows developed<\/p>\n

                                                                        \u2013 The right of use ends with the contract<\/p>\n

                                                                        **6.3** Passing on and modification:<\/p>\n

                                                                        \u2013 The customer must not pass workflows on to third parties<\/p>\n

                                                                        \u2013 Only the customer may make modifications (not license them to third parties)<\/p>\n

                                                                        —<\/p>\n

                                                                        PART E \u2013 SPECIAL TERMS FOR IT SERVICES<\/strong><\/p>\n

                                                                          \n
                                                                        1. Type of services<\/strong><\/li>\n<\/ol>\n

                                                                          **1.1** Types of services:<\/p>\n

                                                                          – Remote-Support (per Fernzugriff)<\/p>\n

                                                                          – Vor-Ort-Service (physische Anwesenheit)<\/p>\n

                                                                          \u2013 Project work and implementation<\/p>\n

                                                                          \u2013 Training and courses<\/p>\n

                                                                          \u2013 Maintenance and operation (managed services)<\/p>\n

                                                                          **1.2** Billing:<\/p>\n

                                                                          \u2013 Services are billed either by **time spent (hourly rate)** or as a **fixed fee**<\/p>\n

                                                                          \u2013 The fee follows the service actually commissioned and the relevant offer. There is no general hourly rate; a service catalogue is still being prepared.<\/p>\n\n

                                                                            \n
                                                                          1. Response times<\/strong><\/li>\n<\/ol>\n

                                                                            **2.1** Support hours:<\/p>\n

                                                                            \u2013 Support is available Monday to Friday from 09:00 to 17:00 (Swiss time)<\/p>\n

                                                                            \u2013 Outside these hours, support is provided only for urgent problems and for an extra fee<\/p>\n

                                                                            **2.2** Response times \u2013 best effort:<\/p>\n

                                                                            \u2013 Response times are **best effort**, unless an SLA has been agreed in writing<\/p>\n

                                                                            – Typische Reaktionszeiten:<\/p>\n

                                                                            \u2013 **Critical** (production outage): within 2 hours<\/p>\n

                                                                            \u2013 **High** (severely impaired): within 4 hours<\/p>\n

                                                                            \u2013 **Medium**: within 24 hours<\/p>\n

                                                                            \u2013 **Low**: within 48 hours<\/p>\n

                                                                            **2.3** SLA and guarantees:<\/p>\n

                                                                            Guaranteed response times exist only with a service level agreement (SLA) agreed in writing, and are then billed separately.<\/p>\n

                                                                              \n
                                                                            1. Third-party software and hardware<\/strong><\/li>\n<\/ol>\n

                                                                              **3.1** No responsibility for third-party products:<\/p>\n

                                                                              \u2013 The provider is **not** liable for errors, outages or incompatibility of third-party products (operating systems, databases, apps, tools, hardware)<\/p>\n

                                                                              \u2013 The provider is not liable for data loss or errors in third-party hardware<\/p>\n

                                                                              **3.2** Support for third-party software:<\/p>\n

                                                                              \u2013 Support for third-party software is on a best-effort basis<\/p>\n

                                                                              \u2013 For errors in third-party products, the manufacturer is contacted<\/p>\n

                                                                              \u2013 Support costs for third-party software are borne by the customer<\/p>\n

                                                                              **3.3** Work on customer systems \u2013 exclusion of risk:<\/p>\n

                                                                              \u2013 The provider is **not** liable for damage that, despite careful work, arises from **faulty or unstable customer systems**<\/p>\n

                                                                              \u2013 The provider is not liable for the consequences of security vulnerabilities or virus infection on customer systems<\/p>\n

                                                                              \u2013 The customer bears the risk that changes can destabilise customer systems<\/p>\n

                                                                              ### 4. Billing and expenses<\/p>\n

                                                                              **4.1** Hourly rate:<\/p>\n

                                                                              \u2013 Billing is at the agreed hourly rate.<\/p>\n

                                                                              \u2013 Work is billed in blocks of 60 minutes<\/p>\n

                                                                              \u2013 Travel time only if agreed in the offer (depending on the place of work).<\/p>\n

                                                                              **4.2** Fixed-price projects:<\/p>\n

                                                                              \u2013 Fixed-price projects are billed according to the offer<\/p>\n

                                                                              \u2013 Additional work outside the offer is billed separately<\/p>\n

                                                                              **4.3** Expenses and incidental costs:<\/p>\n

                                                                              \u2013 Travel, meal and overnight costs are not charged as a flat fee. They depend on the place of work and apply only if they are expressly agreed in the offer.<\/p>\n\n

                                                                              \u2013 Software licences, hardware or tools: as incurred (with receipt)<\/p>\n

                                                                              \u2013 Telephone costs, postage, fees: as incurred<\/p>\n

                                                                              **4.4** Billing and payment terms:<\/p>\n

                                                                              \u2013 Invoices are issued monthly<\/p>\n

                                                                              \u2013 Payable within 10 days net<\/p>\n

                                                                              \u2013 Where time is recorded, timesheets are provided<\/p>\n

                                                                                \n
                                                                              1. Risks when working on customer systems<\/strong><\/li>\n<\/ol>\n

                                                                                **5.1** Data backup and loss:<\/p>\n

                                                                                \u2013 The customer alone is responsible for data backups<\/p>\n

                                                                                \u2013 The provider is not liable for data loss that occurs during system changes<\/p>\n

                                                                                \u2013 A backup should be made before larger pieces of work<\/p>\n

                                                                                **5.2** System stability:<\/p>\n

                                                                                \u2013 The provider is not liable for system crashes, performance problems or incompatibility after changes<\/p>\n

                                                                                \u2013 The provider carries out work carefully and in line with the state of the art, but cannot guarantee freedom from defects<\/p>\n

                                                                                **5.3** Test environment:<\/p>\n

                                                                                The provider recommends carrying out changes in a test environment first, before they go into production.<\/p>\n

                                                                                —<\/p>\n

                                                                                PART F \u2013 MEETFLOW-SPECIFIC PROVISIONS<\/strong><\/p>\n

                                                                                  \n
                                                                                1. Scope of services and licence models<\/strong><\/li>\n<\/ol>\n

                                                                                  **1.1** Licence models:<\/p>\n

                                                                                  MeetFlow is offered under the following licence models:<\/p>\n

                                                                                  – **DEMO**: Kostenlos, nur E-Mail-Benachrichtigungen (KEINE Videotools)<\/p>\n

                                                                                  – **ESSENTIAL**: 2 Videotools (Zoom + MS Teams), 1 Messenger (Telegram)<\/p>\n

                                                                                  – **ADVANCED**: Alle 4 Videotools (Zoom, MS Teams, Google Meet, Webex), 2 Messenger (WhatsApp + Telegram)<\/p>\n

                                                                                  – **ENTERPRISE**: Alles aus Advanced + Zapier + erweiterte Automatisierung<\/p>\n

                                                                                  **1.1a SMS and messenger services \u2013 the customer\u2019s own responsibility for third-party contracts**<\/p>\n

                                                                                  **IMPORTANT: KITech only provides the technical infrastructure and integration for SMS and messenger services. The customer is responsible for concluding and managing contracts with the respective third-party providers.**<\/p>\n

                                                                                  \u2013 **Sending SMS**: KITech provides the technical means to send SMS. The customer must conclude their own contract with an SMS provider (for example Twilio and a custom API) and configure the access data in MeetFlow<\/p>\n

                                                                                  \u2013 **WhatsApp integration**: KITech provides the technical integration with the WhatsApp Business API. The customer must conclude their own contract with Meta\/WhatsApp and configure the API credentials<\/p>\n

                                                                                  \u2013 **Telegram integration**: KITech provides the technical connection to the Telegram Bot API (free of charge). The customer creates a Telegram bot themselves and configures the credentials<\/p>\n

                                                                                  \u2013 **Contractual responsibility**: the customer alone is responsible for:<\/p>\n

                                                                                  \u2013 Concluding and managing contracts with third-party providers<\/p>\n

                                                                                  \u2013 Payment of fees directly to the third-party providers<\/p>\n

                                                                                  \u2013 Compliance with the terms and data protection requirements of the third-party providers<\/p>\n

                                                                                  \u2013 Management of API keys and access data<\/p>\n

                                                                                  \u2013 **KITech\u2019s role**: KITech acts only as a technical intermediary and provides the integration. KITech has no contractual relationship with the SMS or messenger providers<\/p>\n

                                                                                  \u2013 **No billing by KITech**: costs for SMS and messenger services are NOT billed by KITech. The customer pays their SMS provider directly (for example a Twilio invoice, WhatsApp Business account fees)<\/p>\n

                                                                                  \u2013 **Liability**: KITech is not liable for:<\/p>\n

                                                                                  \u2013 Errors or outages of third-party services<\/p>\n

                                                                                  \u2013 Price changes by the providers<\/p>\n

                                                                                  \u2013 Quality or availability of SMS or messenger services<\/p>\n

                                                                                  \u2013 SMS or messages that are not delivered<\/p>\n

                                                                                  \u2013 Data protection or compliance problems of the third-party providers<\/p>\n

                                                                                  **1.2** Scope of functions:<\/p>\n

                                                                                  The current scope of functions follows from the **service description at https:\/\/app.kitech.ai\/plaene**. The provider reserves the right to update it.<\/p>\n

                                                                                  **1.3** Right of use:<\/p>\n

                                                                                  \u2013 With the purchase the customer receives a **simple, non-exclusive, non-transferable right of use** for the agreed period<\/p>\n

                                                                                  \u2013 Use is limited to the licence purchased and the integrations agreed<\/p>\n

                                                                                  \u2013 Passing on, sublicensing or abusive use is **not permitted**<\/p>\n

                                                                                  **1.4** Several domains or installations:<\/p>\n

                                                                                  \u2013 A licence usually applies to **one domain** and one WordPress installation<\/p>\n

                                                                                  – Mehrere Domains erfordern mehrere Lizenzen<\/p>\n

                                                                                  \u2013 The provider monitors active installations by licence check<\/p>\n

                                                                                    \n
                                                                                  1. Term, renewal and termination<\/strong><\/li>\n<\/ol>\n

                                                                                    **2.1** Licence term:<\/p>\n

                                                                                    \u2013 Unless stated otherwise, the licence term is **12 months from activation**<\/p>\n

                                                                                    \u2013 The exact activation period and the expiry date are visible in the customer account<\/p>\n

                                                                                    **2.2** Automatic renewal:<\/p>\n

                                                                                    \u2013 If automatic renewal is switched on, the licence renews **for a further 12 months**<\/p>\n

                                                                                    \u2013 Renewal takes place automatically at the end of the term<\/p>\n

                                                                                    \u2013 Billing is at the price then in force (price changes are possible)<\/p>\n

                                                                                    **2.3** Switching off automatic renewal:<\/p>\n

                                                                                    \u2013 The customer can switch off automatic renewal at any time<\/p>\n

                                                                                    – Dies erfolgt durch:<\/p>\n

                                                                                    \u2013 Settings in the **customer account (dashboard)** under \u201cManage licence\u201d<\/p>\n

                                                                                    \u2013 Or directly in the **MeetFlow plugin** under Settings \u2192 Licence<\/p>\n

                                                                                    \u2013 Switching off must take place **before the end of the term**<\/p>\n

                                                                                    **2.4** End of the contract:<\/p>\n

                                                                                    \u2013 After the term ends, and without renewal, the right of use ends immediately<\/p>\n

                                                                                    \u2013 The licence is deactivated and can no longer be used<\/p>\n

                                                                                    \u2013 On request the customer receives a free data export<\/p>\n

                                                                                      \n
                                                                                    1. Prices and payment processing<\/strong><\/li>\n<\/ol>\n

                                                                                      **3.1** Validity of prices:<\/p>\n

                                                                                      \u2013 The **prices at the time of the order** apply<\/p>\n

                                                                                      \u2013 Prices are shown in CHF or EUR (depending on the country)<\/p>\n

                                                                                      \u2013 **All prices are net plus value added tax (VAT).**<\/p>\n

                                                                                      **3.2** Payment service providers:<\/p>\n

                                                                                      Payment is processed by external payment service providers:<\/p>\n

                                                                                      – **Stripe** (Kreditkarten, SEPA, weitere Methoden)<\/p>\n

                                                                                      – **PayPal** (PayPal-Konto)<\/p>\n

                                                                                      – Weitere Methoden auf Anfrage<\/p>\n

                                                                                      **3.3** Payment terms for external partners:<\/p>\n

                                                                                      \u2013 The terms of use and privacy terms of the respective payment service providers also apply to payment processing<\/p>\n

                                                                                      \u2013 The customer accepts their terms by using the payment method<\/p>\n

                                                                                      **3.4** Price correction in the event of a discrepancy:<\/p>\n

                                                                                      \u2013 If the price stored in the database differs from the order price (for example CHF 249 ordered, but CHF 299 stored), this is corrected<\/p>\n

                                                                                      \u2013 The customer is asked to pay the correct amount<\/p>\n

                                                                                      \u2013 If there is an overpayment, the difference is refunded<\/p>\n

                                                                                        \n
                                                                                      1. Availability and further development<\/strong><\/li>\n<\/ol>\n

                                                                                        **4.1** Ongoing development:<\/p>\n

                                                                                        \u2013 The provider continues to develop MeetFlow<\/p>\n

                                                                                        \u2013 New features, integrations and improvements are added regularly<\/p>\n

                                                                                        **4.2** Changes to functions:<\/p>\n

                                                                                        The provider may, for functions:<\/p>\n

                                                                                        \u2013 Adapt or remove for **technical reasons** (for example security or performance)<\/p>\n

                                                                                        \u2013 Change for **security reasons** (for example in the case of security vulnerabilities)<\/p>\n

                                                                                        \u2013 Adapt for **legal reasons** (for example if the law changes)<\/p>\n

                                                                                        **4.3** Impairment of the contract:<\/p>\n

                                                                                        \u2013 Changes must not **unreasonably impair the purpose of the contract**<\/p>\n

                                                                                        – D.h.: Kern-Features wie Videokonferenz-Integration bleiben erhalten<\/p>\n

                                                                                        \u2013 Purely convenience features may be removed or replaced<\/p>\n

                                                                                        **4.4** Notice of changes:<\/p>\n

                                                                                        \u2013 The provider informs the customer of larger changes<\/p>\n

                                                                                        \u2013 The customer can accept these changes or terminate the licence<\/p>\n

                                                                                          \n
                                                                                        1. Liability for MeetFlow<\/strong><\/li>\n<\/ol>\n

                                                                                          **5.1** Limitation of liability:<\/p>\n

                                                                                          The provider is liable:<\/p>\n

                                                                                          \u2013 **Unlimited** for intent and gross negligence<\/p>\n

                                                                                          \u2013 **Unlimited** for injury to life, body or health<\/p>\n

                                                                                          **5.2** Limited liability:<\/p>\n

                                                                                          Otherwise, liability is \u2014 **to the extent permitted by law** \u2014 **limited to damage that is typical of the contract and foreseeable**. This is typically:<\/p>\n

                                                                                          \u2013 The monthly fee for MeetFlow (a maximum of 3 months\u2019 fees)<\/p>\n

                                                                                          **5.3** Excluded damage:<\/p>\n

                                                                                          The provider is **not** liable for:<\/p>\n

                                                                                          \u2013 Indirect damage and consequential damage<\/p>\n

                                                                                          \u2013 Lost profit or loss of revenue<\/p>\n

                                                                                          \u2013 Loss of or damage to data<\/p>\n

                                                                                          \u2013 Damage from expired licences (after a warning has been given)<\/p>\n

                                                                                          \u2013 Damage from errors in licence activation or in data entered by the customer<\/p>\n

                                                                                          \u2013 Damage from incompatibility with plugins, themes or hosting<\/p>\n

                                                                                          \u2013 Damage from security defects on the server or in the WordPress installation<\/p>\n

                                                                                          **5.4** Customer responsibility:<\/p>\n

                                                                                          \u2013 The customer is responsible for regular **data backups**<\/p>\n

                                                                                          \u2013 The customer is responsible for the **security of their WordPress installation** (updates, passwords, access protection)<\/p>\n

                                                                                          \u2013 The customer is liable for abusive use of the licence<\/p>\n

                                                                                           <\/h6>\n
                                                                                           <\/strong><\/h6>\n
                                                                                          CLOSING REMARKS<\/strong><\/h6>\n

                                                                                          These terms contain the complete terms of business between KITech and the customer. They replace all previous agreements and arrangements.<\/p>\n

                                                                                          Scope and changes<\/strong><\/p>\n

                                                                                          The applicable terms are always available at: **https:\/\/kitech.ai\/agb<\/a>**<\/p>\n

                                                                                          Changes are notified to the customer at least **30 days in advance**. By continuing to use the services, the customer accepts the new terms.<\/p>\n

                                                                                          Contact and administration<\/strong><\/p>\n

                                                                                          KITech<\/p>\n

                                                                                          Basel, Switzerland<\/p>\n

                                                                                          Email: info@kitech.ai<\/p>\n

                                                                                          Website: https:\/\/kitech.ai<\/p>\n\n\n

                                                                                          **By using our products and taking up our services, you accept these terms in full.**<\/h6>\n

                                                                                          <\/p>\n<\/div>\n

                                                                                          <\/p>\n

                                                                                          <\/p>\n

                                                                                          \n

                                                                                          Contact<\/h2>\n

                                                                                          For questions about these terms of use you can reach us at:<\/p>\n

                                                                                          KITech (sole proprietorship), Ingo Zimmermann
                                                                                          \nSalmenweg 14, CH-4057 Basel, Switzerland
                                                                                          \nE-Mail:                                                                                           info@kitech.ai<\/a>
                                                                                          \nPhone:                                                                                           +41 61 525 96 22<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                                                                                            Allgemeine Gesch\u00e4ftsbedingungen (AGB) **G\u00fcltig ab: Februar 2026**   **Anbieter: KITech, Basel** **Rechtssitz: Basel, Schweiz** **Anwendbares Recht: Schweizer Recht** INHALTSVERZEICHNIS TEIL A \u2013 ALLGEMEINE BESTIMMUNGEN Geltungsbereich Vertragsschluss Leistungsumfang Mitwirkungspflichten des Kunden Preise und Zahlungsbedingungen Haftung Gew\u00e4hrleistung Nutzungsrechte und Immaterialg\u00fcterrechte Vertraulichkeit und Datenschutz Laufzeit und K\u00fcndigung Schlussbestimmungen TEIL B \u2013 BESONDERE BESTIMMUNGEN F\u00dcR SAAS-LEISTUNGEN Bereitstellung der Dienste […]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"footnotes":""},"class_list":["post-6588","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kitech.ai\/en\/wp-json\/wp\/v2\/pages\/6588","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kitech.ai\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kitech.ai\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kitech.ai\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/kitech.ai\/en\/wp-json\/wp\/v2\/comments?post=6588"}],"version-history":[{"count":21,"href":"https:\/\/kitech.ai\/en\/wp-json\/wp\/v2\/pages\/6588\/revisions"}],"predecessor-version":[{"id":7454,"href":"https:\/\/kitech.ai\/en\/wp-json\/wp\/v2\/pages\/6588\/revisions\/7454"}],"wp:attachment":[{"href":"https:\/\/kitech.ai\/en\/wp-json\/wp\/v2\/media?parent=6588"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}